The sweater is soft and warm and he loves it. He’ll be wearing it regularly and we’re both very happy with the quality and style of the product. We love Schott products.
With that said we did have an issue with initially receiving the wrong size due to a packing and shipping error on Schott’s part.. We used the online exchange process to replace with the correct size but then discovered it was too large so had to pay to replace with what turned out to be the correct size. I was afraid it might sell out before Xmas. It was a lot of running back and forth and additional stress that didn’t need to happen if the correct size had been sent in the first place. With that said the online exchange and return process is nice and to me seems better than probably 99% of other retailers.
